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 Nagireddy Vuyyuru (nvuyyuru)
Mphasis

Mphasis
IN
nvuyyuru Member since 2009 14 posts
Mphasis
Posted: February 15, 2019
Last activity: February 19, 2019
Posted: 15 Feb 2019 3:57 EST
Last activity: 19 Feb 2019 6:22 EST
Closed
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Pega OOTB ReopenWorkObject activity giving issue

Hi,

As per our requirement, I need to re-open the closed bulk cases programmatically. I have used the Pega OOTB activity Work-Cover-.reopenWorkObject to reopen the closed ones.

But I could see an error message "Flow_NullWorkPage " which is a Page-Set-Messages @ step # 4 of Work-.reopenWorkObject activity and it again rollsback to closed status.

However the same activity which is being called from the Menu options (By selecting Reopen) from the screen works fine and it reopens the case successfully.

Any idea why this reopenWorkObject doesn't work when called directly from the other activity. I could see that there no required parameters to pass as well.

Any early response is highly appreciated.

Thanks

Nagi

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Data Integration Java and Activities Case Management
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Posted: 2 years ago
Posted: 15 Feb 2019 4:04 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


Have you tried to compare both executions with the tracer? Can you clarify your product version please.
Posted: 2 years ago
Posted: 15 Feb 2019 5:04 EST
Nagireddy Vuyyuru (nvuyyuru)
Mphasis

Mphasis
IN

Yes, I have traced both the executions and could see differences.


Also while running with reopenWorkObject activity, it shows the error pxResults:The work object not in a resolved state.


However the same workobject is getting re-opened successfully by selecting Menu option from Actions i.e.Reopen.


We are using PRPC V7.4.


I have attached the screen-shot of the tracer where getting the error message.
Posted: 2 years ago
Posted: 15 Feb 2019 5:52 EST
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Well I would think the problem is coming from your step page when calling Work-Cover-.reopenWorkObject. 


How do you actually call this activity?
Posted: 2 years ago
Posted: 15 Feb 2019 14:12 EST
Umamaheshwar Reddy Midthuru (Mahesh Midthuru)
PEGA
Sr. Software Solutions Engineer
Pegasystems Inc.
US

Hello,


I could see the below information in the rule usage field in the History tab,


"The activity updates some properties on the work object , opens it, and starts the flow again.  The caller must create a primary page by acquiring (locking) the work object and use the primary page to call this routine.  Additionally the caller can supply the name of a flow to launch while reopening the work object. "


Hope this information might help you.


Regards,


Mahesh M
Posted: 2 years ago
Posted: 18 Feb 2019 1:35 EST
Nagireddy Vuyyuru (nvuyyuru)
Mphasis

Mphasis
IN

Hi,


Thanks for your response.


I have already given the PrimaryPage and applied lock on it. Also flow name passed as parameter to this OOTB activity (reopenWorkObject). Still I am getting the same error.


Any inputs please.

Accepted Solution

Posted: 2 years ago
Posted: 19 Feb 2019 4:22 EST
Nagireddy Vuyyuru (nvuyyuru)
Mphasis

Mphasis
IN

Hi,


The issue has been resolved.


OOTB reopen activity has been called instead of reopenWorkObject and passed the parameters Work cover class and case handle.


Thanks for the suggestions.