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SKIMRANHASAN Member since 2012 1 post
Areteans
Posted: 4 years ago
Last activity: 4 years 7 months ago
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Pega Outbound Call

In Pega Call 6.3 SP1 version the activity Initiated(ChannelServices-Event-CTILink) is getting called while doing the outbound call but in 7.x version this activity is not getting called at all. In 6.x in this activity we have done some customization like:Saveing the UCID which we are getting from Avaya.Is there any other activity getting called in where we can do our application specific customization.

PRPC Version:7.1.8

CPM Version:7.1.3

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