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Posted: January 20, 2021
Last activity: January 22, 2021
Pega Platform api to put a task on the work queue
Hello, Is it possible to put the task on the work queue using api? Per the official list of apis - I wasn't able to find anything... I have seen few posts when some Pega engineers say it is possible, does anyone know for sure or have done it? My current goal is to put the task on the robotic queue using api. Thank you!
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 3 months ago
@KONSTANTIN Serditov Thank you! Yes, I understand and know about such option, I was wondering if there is a way to call and API to put the task on the queue directly without using/creating/adding a case. Per my investigation - it seems like there is no such api... So I wanted to check what others think.
Thanks!
I believe one way to do this is to create case using API:
https://community.pega.com/knowledgebase/articles/case-management/84/creating-case-using-api
Then, if you are talking about robotic queue, your case lifecycle can have "assign to robotic queue" as a first and only step.
Hope this helps.