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Siddartha Bandikallu (SiddarthaB0502)
Infosys

Infosys
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SiddarthaB0502 Member since 2017 5 posts
Infosys
Posted: April 24, 2019
Last activity: April 30, 2019
Posted: 24 Apr 2019 17:21 EDT
Last activity: 30 Apr 2019 10:04 EDT
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Pega Platform Change causing data wipe-out

Hi All,

We have been using Pega Labs on Pega Platform 8.3 to build a POC. We have installed Pega Marketing 8.2 and Pega Customer Service application 8.2 and customized to our needs. We have been facing issues on the Marketing Platform and I was asked by the Pega Labs support team to refresh our instance to 8.2.1-GA and then installing the CRM Strategic App though the self-service portal to ensure that we are on a stable and certified release of both the platform and strategic app. After this has been done, it wiped out all the data from our application. Did anybody face a similar issue, any help would be greatly appreciated.

Please find the attached screenshot for reference.

Thanks,

Sid

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Decision Hub Pega Customer Service Pega Marketing Pega Platform Pega Sales Automation Low-Code App Development Decision Management Cloud Services System Administration Installation and Deployment Upgrades
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