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Lisa Butler (LisaB794)
Allied Solutions

Allied Solutions
US
LisaB794 Member since 2021 1 post
Allied Solutions
Posted: April 23, 2021
Last activity: April 23, 2021
Posted: 23 Apr 2021 13:11 EDT
Last activity: 23 Apr 2021 13:38 EDT

Pega plus Talkdesk

The basic question is: Can Pega be used to build an interface on top of TalkDesk? Has anyone integrated these platforms in this way? There are many, sort of irrelevant, business reasons why we are looking into doing that. But essentially;

Is it possible? Is it not possible? (and if not tell me asap please so I can try to stop others from signing contracts!!)

If it is possible, what potential challenges should we be aware of?

Thanks for any input on this!

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Customer Service Data Integration