Steve Davis (stevedavis01)
American Express
Senior Pega Engineer
American Express
stevedavis01 Member since 2013 11 posts
American Express
Posted: November 19, 2019
Last activity: November 27, 2019
Posted: 19 Nov 2019 11:22 EST
Last activity: 27 Nov 2019 10:23 EST

Pega Robot Runtime not starting on Windows 2016 server

We have installed the Robot Runtime (v19.1) on a Windows 2016 server. When we try to start the Runtime we see the splash screen then it closes. In the Windows Event viewer we are seeing the following error:

"Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: This app can't be activated by the Built-in Administrator. See the Microsoft-Windows-TWinUI/Operational log for additional information."

We cannot locate the further log as suggested by the error message.

We have set the AllowRunWithNoPackage setting to 'true' in the RuntimeConfig file.

Anyone else seeing this issue?

Robotic Process Automation
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