Pega Robotics connectivity to peripherals

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Member since 2018

Rogers Communications Inc

Posted: 2 years ago

Last activity: 2 years 7 months ago

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Hi Team,

Just would to know If, Pega robotics have any capabilities to integrate with the IVR.

Thanks | Srinivas

***Edited by Moderator Marissa to update categories***

Posted: 2 years ago

cardf

PEGA

replied to SrinivasM8680

Absolutely and there are many options to do this.

Through the UI in real time at the desktop through Pega Robotics - RPA attended (RDA)

Through Pega Call (https://pdn.pega.com/products/pega-call) which uses the the API layer (server side)

Direct to the API of the IVR/CTI via both RPA attended (RDA) or RPA unattended (server side).

Or any combination of the above..