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Srinivas Mantha (SrinivasM8680)
Rogers Communications Inc

Rogers Communications Inc
CA
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SrinivasM8680 Member since 2018 8 posts
Rogers Communications Inc
Posted: January 29, 2018
Last activity: January 30, 2018
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Pega Robotics connectivity to peripherals

Hi Team,

Just would to know If, Pega robotics have any capabilities to integrate with the IVR.

Thanks | Srinivas

***Edited by Moderator Marissa to update categories***

Robotic Process Automation
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Posted: 2 years ago
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Francis Carden (cardf)
PEGA
VP, Digital Automation and Robotics
Pegasystems Inc.
US
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Absolutely and there are many options to do this.


Through the UI in real time at the desktop through Pega Robotics - RPA attended (RDA)


Through Pega Call (https://pdn.pega.com/products/pega-call) which uses the the API layer (server side)


Direct to the API of the IVR/CTI via both RPA attended (RDA) or RPA unattended (server side).


Or any combination of the above..
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