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Rogers Communications Inc
Posted: January 29, 2018
Last activity: January 30, 2018
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Pega Robotics connectivity to peripherals
Hi Team,
Just would to know If, Pega robotics have any capabilities to integrate with the IVR.
Thanks | Srinivas
***Edited by Moderator Marissa to update categories***
Absolutely and there are many options to do this.
Through the UI in real time at the desktop through Pega Robotics - RPA attended (RDA)
Through Pega Call (https://pdn.pega.com/products/pega-call) which uses the the API layer (server side)
Direct to the API of the IVR/CTI via both RPA attended (RDA) or RPA unattended (server side).
Or any combination of the above..