Question
Pega screen Pop up : HTTP Long Polling
Dear Team,
Currently we are using the HTTP Long polling mechanism to show the pop up for an incoming message (Not using Pega supported CTI Platforms, CTI system will call the exposed Pega webservice and the service activity calls the Push Notification API pega.getPushNotificationsUtils().publishEvent to send the event to the CSR browser). My question is can we use this websocket based events to show the pop up ?
We would like to configure this as CSR's sometime not getting the pop up's and we are not able to debug the cause of this issue. Any pointers will be of great help.
We are on Pega CPM 7.1.3 on Pega 7.1.8
Thanks,
Manju
***Updated by moderator: Lochan to add Categories***
The only thing changed is the transport mechanism from longpoll to websockets, so you should still be able to implement your custom solution. Please keep in mind that Pegacall 731 is when support for websockets started. Web sockets is not a part of 718 PRPC. I highly recommend upgrading to Pegacall 731 and the proper supporting software versions (prpc, framework, etc..)
Thank You.