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Manjunatha HV (ManjuHV)
Instellars
Founder and Principal Pega Consultant
Instellars
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ManjuHV Member since 2017 4 posts
Instellars
Posted: April 2, 2018
Last activity: May 14, 2018
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Pega screen Pop up : HTTP Long Polling

Dear Team,

Currently we are using the HTTP Long polling mechanism to show the pop up for an incoming message (Not using Pega supported CTI Platforms, CTI system will call the exposed Pega webservice and the service activity calls the Push Notification API pega.getPushNotificationsUtils().publishEvent to send the event to the CSR browser). My question is can we use this websocket based events to show the pop up ?

Websocket : https://pdn.pega.com/real-time-applications-and-push-notifications-pega-7-platform/real-time-applications-and-push?page=1#comment-664816

We would like to configure this as CSR's sometime not getting the pop up's and we are not able to debug the cause of this issue. Any pointers will be of great help.

We are on Pega CPM 7.1.3 on Pega 7.1.8

Thanks,

Manju

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