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Manash Pratim Chaliha (Manash_LSA)
Phalanx Consultancy Limited
Pega Lead System Architect
Phalanx Consultancy Limited
Manash_LSA Member since 2008 48 posts
Phalanx Consultancy Limited
Posted: September 11, 2018
Last activity: September 13, 2018

Pega SLA Agent is changing the the Date format

I have a process flow where I need to send escalation email when Assignment deadline is reached. I am using SLA escalation process to achieve it. I am facing a problem in the output email. There are some date properties in the email correspondence. The date format is DD/MM/YYYY. When a human user runs the escalation activity manually, the date appears in the desired format. However if the same activity is run by the SLA agent, the format in the correspondence is changing to MM/DD/YYYY. Is this a normal behavior or I can do something to fix it?

***Edited by Moderator Marissa to update platform capability tags****

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