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Manash_LSA Member since 2008 47 posts
Phalanx Consultancy Limited
Posted: 2 years ago
Last activity: 2 years ago
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Pega SLA Agent is changing the the Date format

I have a process flow where I need to send escalation email when Assignment deadline is reached. I am using SLA escalation process to achieve it. I am facing a problem in the output email. There are some date properties in the email correspondence. The date format is DD/MM/YYYY. When a human user runs the escalation activity manually, the date appears in the desired format. However if the same activity is run by the SLA agent, the format in the correspondence is changing to MM/DD/YYYY. Is this a normal behavior or I can do something to fix it?

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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