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SCHEJ Member since 2009 4 posts
PEGA
Posted: 2 years ago
Last activity: 2 years 4 months ago
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Pega support SR SLAs for Sev 1, 2 and 3?

What are the official SLAs for SRs when reporting a Sev 1, 2, 3 or 4? Some SRs we report don't get a response/reaction from GCS for days apart from the automated (content-free) confirmation replies.

thanks

Jay

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