Question 65 Views × Close popover Rajesh Congola (FromRajesh) CMC Markets Senior System Architect CMC Markets GB View Profile Send Message FromRajesh Member since 2009 6 posts CMC Markets Posted: September 3, 2020 Last activity: September 3, 2020 Posted: 3 Sep 2020 5:59 EDT Last activity: 3 Sep 2020 9:42 EDT Pega Upgrade from 7.3 to 8.4 Hello, We are planning to upgrade from 7.4 to 8.4. When downloading the media its mentioned that Customer Service 8.4 is dependent on Robotic Process Automation Application. Currently we are using Customer Service and Sales Automation but no RPA functionality. 1) Does Customer Service media include RPA as well or do we need to import RPA media as well, as a prerequisite. 2) Does Sales Automation (8.4) media include Customer Service (8.4) as well. If so, is it fine to only import media for Sales Automation as part of the Upgrade. Thanks, Rajesh. ***Edited by Moderator: Pallavi to update platform capability tags*** Pega Customer Service 8.4 Robotic Process Automation × Close popover Facebook Twitter Linkedin Email Copy Link Copied!