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Zensar Technologies
Posted: 1 year ago
Last activity: 8 months 3 weeks ago
Pega webchat interface welcome response
Hi all,
We have setup a webchat interface and configured it. Now we need bot to send a welcome response "menu type" automatically when a user opens the chatbot window.
Can someone help on how to achieve this.
Posted: 1 year ago
Posted: 1 year ago
Can this be done in Pega 8.2 current verison as I have changed system behavior under welcome and still welcome message remains unchanged.
Posted: 1 year ago
Updated: 1 year ago
Hello!
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Thanks,
Accepted Solution
Posted: 8 months ago
Hi,
Glad to hear Rinsler1107 was able to solve the issue.
They shared the following solution- "You have to change default Welcome message under your chat bots preset commands. I overlooked it no need to modify pyPostInitializeChat Activity. That should do the trick."
Thanks.
Hi, this is not possible OOTB, you need to add some custom code:
- pyPostInitializeChat extension point - you need to populate pyInteractionCase.pyHistory with new record with one single outbound message:
Unfortunatelly it could cause some UI glitches. I think we can raise and Feedback item for such scenario.
Piotr