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BalajiKannadhasan Member since 2017 5 posts
BB&T
Posted: 3 years ago
Last activity: 3 years ago
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PEGA0020 and socket timeouts seen in PROD

Most of the service responses are responding within 1 second (which is the default threshold setting value for service response timeout), but for the same service requests we are seeing “PEGA0020” alerts and “SocketTimeoutExceptions”.
Could you please let us know
• on which process it would have taken more time and why we are seeing these exceptions (root cause)
• on how can we avoid these issues
• if there is a way to avoid these issue without increasing the default threshold value

***Moderator Edit: Vidyaranjan | Updated SR details & Title***

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