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Dongsheng Zhang (ZHAND)
PEGA
Principal Service Assurance Advisor
Pegasystems Inc.
HK
ZHAND Member since 2007 12 posts
PEGA
Posted: May 9, 2016
Last activity: May 24, 2016
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PegaCALL blue icon?

Hi,

This is Pega 7.1.8, PegaCS 7.1.4.

Sometimes the user got this blue busy icon which is not explained in any docs.

I guess this might be the session sync issue between phone system and PegaCALL, but no evidence to prove it.

If clear the browser cache, sometimes it is resolved, sometimes not.

What could be the cause? And what does this blue icon mean?

Thanks,

Don

Message was edited by: Lochan to add Category

Pega Customer Service User Experience
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