Question 2 Replies 152 Views × Close popover Venkata Viswanatha Sharma Jonnalagadda (Viswa_J) Instellars Global Consulting Principal Consultant Instellars Global Consulting IN View Profile Send Message Viswa_J Member since 2019 3 posts Instellars Global Consulting Posted: December 25, 2019 Last activity: January 1, 2020 Posted: 25 Dec 2019 8:50 EST Last activity: 1 Jan 2020 8:55 EST Closed PegaCall -- call recording feature Do we have an option to record the CSR agent's call? Call getting recorded and gets stored to the work object for a future reference. Pega Customer Service × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 31 Dec 2019 10:59 EST × Close popover Kranthi Kumar Gunda (gundk) PEGA Senior Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message gundk PEGA replied to Viswa_J Hi, Please refer the below links. https://community1.pega.com/community/pega-support/question/pega-recording-feature https://community1.pega.com/community/pega-support/question/does-pega-have-voice-recording-capability Posted: 1 year ago Posted: 1 Jan 2020 8:55 EST × Close popover Venkata Viswanatha Sharma Jonnalagadda (Viswa_J) Instellars Global Consulting Principal Consultant Instellars Global Consulting IN View Profile Send Message Viswa_J Instellars Global Consulting replied to gundk The first link is about screen recording and playback option. I am looking for CSR call recording. Second link is do not contain specifics about call recording at all. Help me if you think I missed some detail here.