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Venkata Viswanatha Sharma Jonnalagadda (Viswa_J)
Instellars Global Consulting
Principal Consultant
Instellars Global Consulting
IN
Viswa_J Member since 2019 3 posts
Instellars Global Consulting
Posted: December 25, 2019
Last activity: January 1, 2020
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PegaCall -- call recording feature

Do we have an option to record the CSR agent's call?

Call getting recorded and gets stored to the work object for a future reference.

Pega Customer Service
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