Question2Replies117Views Viswa_J Member since 2019 3 posts Instellars Global Consulting Posted: December 25, 2019Last activity: January 1, 2020 PegaCall -- call recording featureDo we have an option to record the CSR agent's call? Call getting recorded and gets stored to the work object for a future reference. Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 10 months agogundk PEGA replied to Viswa_JHi, Please refer the below links. https://community1.pega.com/community/pega-support/question/pega-recording-feature https://community1.pega.com/community/pega-support/question/does-pega-have-voice-recording-capability Posted: 10 months agoViswa_J Instellars Global Consulting replied to gundkThe first link is about screen recording and playback option. I am looking for CSR call recording. Second link is do not contain specifics about call recording at all. Help me if you think I missed some detail here.