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pradeep kumar ramgiri (PradeepRamgiri)
synechron inc

synechron inc
US
PradeepRamgiri Member since 2014 3 posts
synechron inc
Posted: July 11, 2016
Last activity: August 1, 2016
Posted: 11 Jul 2016 13:28 EDT
Last activity: 1 Aug 2016 11:12 EDT
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PegaCall CTI events configuration

Hi,

 

We are using PegaCall 7.1.3 for CTI. We need it only for the Alerting event to get the CTI pop on Agent desktop.

Is there any configuration to avoid PegaCall to listen to other events like Connected, Disconnected, Established etc. We are seeing so many events being published,  which are not required in our application.

 

Thanks,

Pradeep

***Updated by moderator: Marissa. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option.***

Pega Customer Service Data Integration
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