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PradeepRamgiri Member since 2014 3 posts
synechron inc
Posted: 4 years ago
Last activity: 4 years 1 month ago
Closed

PegaCall CTI events configuration

Hi,

 

We are using PegaCall 7.1.3 for CTI. We need it only for the Alerting event to get the CTI pop on Agent desktop.

Is there any configuration to avoid PegaCall to listen to other events like Connected, Disconnected, Established etc. We are seeing so many events being published,  which are not required in our application.

 

Thanks,

Pradeep

***Updated by moderator: Marissa. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option.***

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