Question
PegaCall CTI events configuration
Hi,
We are using PegaCall 7.1.3 for CTI. We need it only for the Alerting event to get the CTI pop on Agent desktop.
Is there any configuration to avoid PegaCall to listen to other events like Connected, Disconnected, Established etc. We are seeing so many events being published, which are not required in our application.
Thanks,
Pradeep
***Updated by moderator: Marissa. Removed user added Ask the Expert tag. Apologies for confusion, shouldn't have been an end-user option.***
Hi Pradeep,
Are you using Simple Telephony and still want to disable specific events in 'callEvents'. Please confirm.
If yes, there are two ways to handle, one would be not registering for the events in JS level itself or to have an activity which takes the event and stops if that is not specified in the decision tree(filtering events).
Thanks,
Hanisha