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Dongsheng Zhang (ZHAND)
PEGA
Principal Service Assurance Advisor
Pegasystems Inc.
HK
ZHAND Member since 2007 12 posts
PEGA
Posted: June 29, 2016
Last activity: July 4, 2016
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PegaCALL CTI jar file

Hi,

We are using Pega 7.1.8, PegaCS 7.1.4. Phone PBS is Avaya.

And we are using ecsjtapia size=1726KB,

In production sometimes the CSR's PegaCALL phone icon doesn't turn to the right color or no change.

Is it because the CTI issue, or jar file, network ?

In PegaCALL doc, it says:

Note: Due to limitations in Avaya’s JTAPI interface, PegaCALL is not always notified of changes in agent

state. As a result, agent state changes made through other applications or through Avaya phones are

usually not reflected in the PegaCALL toolbar.

This could be one of the reasons in certain times, I am not sure all the problems are b/c of this.

Do we have a new CTI jar file for PegaCALL??

Thanks,

Dongsheng

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