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Premkumar Ganesan (PremkumarG)
cognizant

cognizant
NL
PremkumarG Member since 2013 20 posts
cognizant
Posted: February 16, 2017
Last activity: February 16, 2017
Posted: 16 Feb 2017 10:24 EST
Last activity: 16 Feb 2017 23:53 EST
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PegaCALL CTI ScreenPopUp

Hi,
We are using CPM 7.1.3 over Pega 7.1.8.
I need to know how a pegacall popup works when a call arrive.
I know the basics like IVR determines the ipaddress of the CSR and trigger an event to some particular port. Some activeX controls monitors and displays the screen popup.

Now my question is what is happening inside.
Is there any JavaScript involved which determines yes this is the portal I need to display the pop-up. Some IP address comparison should be there right.

Can any people from pegasystems clarify on this..
I need more technical advise on this.
I already went through the implantation and installation docs. Still not cleared.
Really appreciate if some share their knowledge.

Thanks in advance.
Prem

Pega Customer Service
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