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Cognizant Technology Solutions
Posted: February 16, 2018
Last activity: March 11, 2018
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PegaCALL: Passing Parameters to IVR system while initiating conference call
Hi PegaCALL team,
In PegaCALL version 7.21 we need to pass some parameters to IVR system while conferencing/transfering the call from Interaction Portal.
In earlier version of PegaCALL (v6) we use to send parameter using "Param.XMLParms" but in Pega v7 I am not seeing this option. Could anyone please explain the process of passing parameters in version 7?
Thanks
Hi,
Kindly refer page 13 in below provided paga call 7.2.1 document. This may help you.
https://pdn.pega.com/documents/pega-call-721-upgrade-guide-0