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Cognizant Technology Solutions
Posted: 2 years ago
Last activity: 2 years 8 months ago
PegaCALL: Passing Parameters to IVR system while initiating conference call
Hi PegaCALL team,
In PegaCALL version 7.21 we need to pass some parameters to IVR system while conferencing/transfering the call from Interaction Portal.
In earlier version of PegaCALL (v6) we use to send parameter using "Param.XMLParms" but in Pega v7 I am not seeing this option. Could anyone please explain the process of passing parameters in version 7?
Thanks
Accepted Solution
Posted: 2 years ago
Hi,
Kindly refer page 13 in below provided paga call 7.2.1 document. This may help you.
https://pdn.pega.com/documents/pega-call-721-upgrade-guide-0