Posted: 16 Feb 2018 1:58 EST Last activity: 11 Mar 2018 18:12 EDT
PegaCALL: Passing Parameters to IVR system while initiating conference call
Hi PegaCALL team,
In PegaCALL version 7.21 we need to pass some parameters to IVR system while conferencing/transfering the call from Interaction Portal.
In earlier version of PegaCALL (v6) we use to send parameter using "Param.XMLParms" but in Pega v7 I am not seeing this option. Could anyone please explain the process of passing parameters in version 7?