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SreethiG Member since 2017 16 posts
Accenture
Posted: June 16, 2017
Last activity: July 19, 2017
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PegaCHAT provisioning - Register company not working

Hi Team, I am not able to 'register company' while setting up PegaCHAT.
[If there is any document on how to set up SMTP server configurations for PegaCHAT, please forward]

Issue:
When we try to Register Company, we get “Oops! Something went wrong”. We can’t find any logs or error message.
Every time we try registering the company, company name gets updated in mongodb collection, but above error is thrown on PegaCHAT page. When we hit "Resend Account Details", the email is not dispatched.

Triage:
Below is what we tried

  1. Installed ‘sendmail’ and tried to send email from backend – IT WORKED
    echo 'test' | sendmail xxxxx@gmail.com
    Sendmail is listening on port 25
    Telnet to smtp.gmail.com on port 587 and 25 works
  2. Configured config.json with all below combinations – NOTHING WORKED
    Host: smtp.gmail.com, <PegaCHAT server hostname>
    Port: 25, 587
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