Posted: 16 Jun 2017 3:23 EDT Last activity: 19 Jul 2017 6:54 EDT
PegaCHAT provisioning - Register company not working
Hi Team, I am not able to 'register company' while setting up PegaCHAT.
[If there is any document on how to set up SMTP server configurations for PegaCHAT, please forward]
When we try to Register Company, we get “Oops! Something went wrong”. We can’t find any logs or error message.
Every time we try registering the company, company name gets updated in mongodb collection, but above error is thrown on PegaCHAT page. When we hit "Resend Account Details", the email is not dispatched.
Below is what we tried
Installed ‘sendmail’ and tried to send email from backend – IT WORKED
echo 'test' | sendmail firstname.lastname@example.org
Sendmail is listening on port 25
Telnet to smtp.gmail.com on port 587 and 25 works
Configured config.json with all below combinations – NOTHING WORKED
Host: smtp.gmail.com, <PegaCHAT server hostname>
Port: 25, 587
Please let me know if you have made any configuration on PegaCHAT server for the same. I have installed sendmail on PegaCHAT server and it is listening on port 25. I have tried changing the mail configuration to port: 25 as well, but no luck.
And, are these required for "registering a company" as well?
In our environment, mail server is installed and we are using the same. This could be a problem with gmail server. Pega CHAT cloud is also using a different registered mail server. Is it possible to try with an installed mail server?