Question1Replies55Views SKUMAREB Member since 2017 13 posts HealthNet Posted: 2 years agoLast activity: 2 years 4 months ago Closed Solved PegaCHAT question: Should XMPP port also be externally available to the browsers used by customer?The document (https://pdn.pega.com/documents/premises-chat-server-installation) for the on-premises chat implementation says on Page#3 "This port must be externally accessible to the browsers used by CSRs who will provide service using chat." The default is port 5280Question: Should this XMPP port also be externally available to the browsers used by customer? or only between the the CSR browser and the CHAT server? Pega Customer Service Conversational Channels ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years agoMichaelF_GCS PEGA replied to SKUMAREBThe XMPP port does not need to be open to customer browsers, only the CSR browsers.