Question 1 Replies 65 Views × Close popover Shanthkumar Rebello (SKUMAREB) HealthNet HealthNet US View Profile Send Message SKUMAREB Member since 2017 13 posts HealthNet Posted: May 2, 2018 Last activity: May 3, 2018 Posted: 2 May 2018 22:39 EDT Last activity: 3 May 2018 12:49 EDT Closed Solved PegaCHAT question: Should XMPP port also be externally available to the browsers used by customer? The document (https://pdn.pega.com/documents/premises-chat-server-installation) for the on-premises chat implementation says on Page#3 "This port must be externally accessible to the browsers used by CSRs who will provide service using chat." The default is port 5280 Question: Should this XMPP port also be externally available to the browsers used by customer? or only between the the CSR browser and the CHAT server? Pega Customer Service Conversational Channels × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 2 years ago Posted: 3 May 2018 9:56 EDT × Close popover Michael Feldhusen (MichaelF_GCS) PEGA Technical Solutions Engineer Pegasystems Inc. US View Profile Send Message MichaelF_GCS PEGA replied to SKUMAREB The XMPP port does not need to be open to customer browsers, only the CSR browsers.