ParshantS Member since 2013 10 posts
Cognizant Technology Solutions pvt. ltd.
Posted: 4 years ago
Last activity: 4 years 5 months ago

PegaCHAT UX changes

We just had a demo of PegaCHAT with the client UX team and they came up with few questions around it.

I understand that most of this thing is not supported with the current version of PegaCHAT, however would like to understand if we have a work around or solution, I am providing some high level requirements around it:

  • Location – the Chat window is locked and always located in the bottom right hand corner of the client browser screen. Can this move?
  • Design – Can this be configured to match with the Front End website design i.e. font, colour scheme, background, screen layout etc.?
  • The Client cannot see when the agent is typing – can this be modified?
  • Can we configure disclaimers and automated messages for the client?
  • Can we adjust the size of the pop up Chat box?
Pega Customer Service User Interface
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