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Posted: June 4, 2020
Last activity: June 5, 2020
#PegaHackathon2020 Customer Service Dev Studio
How can we get access to Pega Customer Service? I am looking to make use of the email and chatbot for my implementation.
Hi Anurag,
Customer service is a framework which needs to be installed on pega platform. You can download the pega customer service from digital delivery. PFB link for reference of customer service installation and the digital delivery link.
https://community.pega.com/digital-delivery
https://community.pega.com/knowledgebase/products/customer-service
After installing the customer service, you can access email and chat channels in the channels and interfaces of the customer service application.