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Nizam Mohammed (Nizam)
Tech Mahindra

Tech Mahindra
IN
Nizam Member since 2019 77 posts
Tech Mahindra
Posted: June 18, 2020
Last activity: June 19, 2020

#PegaHackathon2020 How do I know the user identifier of the authenticiated user in web chatbot?

Hi,

Before I show a result to a customer, I need to check whether that case belongs to the authenticated user in a web-chatbot. I referenced pxRequestor.pyUserIdentifier, OperatorID.pyUserIdentifier and in-fact the pxCreateOperator of the case created by web chatbot.

Do we know in which field does Pega store the authenticated operator details in a IVA web chatbot???? Thanks in advance.

Regards,

Nizam

Pega Platform 8.4 Pega Platform Conversational Channels