Pradnyesh Patankar (Pradnyesh)
Vodafone Shared Services
Senior Manager
Vodafone Shared Services
Pradnyesh Member since 2013 2 posts
Vodafone Shared Services
Posted: May 27, 2017
Last activity: May 31, 2017
Posted: 27 May 2017 1:46 EDT
Last activity: 31 May 2017 5:36 EDT

Performance impact of Open Cases


We have a business requirement where we need to have a large number of cases (approx 1.5 Million) created and will be open for certain period of time. These cases would be updated through agent processing and a %age of those can be routed to user worklist. Rest all would be in a default work-basket and can be manually routed to users on need basis. There is a stringent SLA for agent processing which needs to be completed in 3-4 hours.

I would like to know what would be performance impact of these number of open cases and what steps can be taken to minimize the impact.

System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.