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Pradnyesh Member since 2013 2 posts
Vodafone Shared Services
Posted: 3 years ago
Last activity: 3 years 3 months ago
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Performance impact of Open Cases

Hi,

We have a business requirement where we need to have a large number of cases (approx 1.5 Million) created and will be open for certain period of time. These cases would be updated through agent processing and a %age of those can be routed to user worklist. Rest all would be in a default work-basket and can be manually routed to users on need basis. There is a stringent SLA for agent processing which needs to be completed in 3-4 hours.

I would like to know what would be performance impact of these number of open cases and what steps can be taken to minimize the impact.

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