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BIKASH88 Member since 2010 4 posts
Capgemini
Posted: 3 years ago
Last activity: 3 years 3 months ago
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Phone book for PegaCALL configure from DB table

Pega's documentation says that "Phone numbers are configured in Pega rules or are retrieved by integrating with an external system.".

On Configuring the CTI link there is only option to map a phone book which has to be created separately and the numbers needs to be entered manually. Is there any OOTB option to fetch the phone number from a DB table directly, so that all newly added numbers gets picked up by the phone book automatically?

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