Question
Phone book for PegaCALL configure from DB table
Pega's documentation says that "Phone numbers are configured in Pega rules or are retrieved by integrating with an external system.".
On Configuring the CTI link there is only option to map a phone book which has to be created separately and the numbers needs to be entered manually. Is there any OOTB option to fetch the phone number from a DB table directly, so that all newly added numbers gets picked up by the phone book automatically?
Thanks Jagan.
But this is the reason I am confused. If there is no such option how can Pega mention that option in the document. Even any other non OOTB option is also appreciated but I could not find a way to configure the same.
Could you please provide me a link to the document so that I may submit this if this is in fact not the right information in the document?
Thank you!
There is no OOTB way to directly get the values from external system. You have to manually create the contacts in phone book.
-Jagan