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Posted: April 23, 2017
Last activity: May 23, 2017
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Phone book for PegaCALL configure from DB table
Pega's documentation says that "Phone numbers are configured in Pega rules or are retrieved by integrating with an external system.".
On Configuring the CTI link there is only option to map a phone book which has to be created separately and the numbers needs to be entered manually. Is there any OOTB option to fetch the phone number from a DB table directly, so that all newly added numbers gets picked up by the phone book automatically?
There is no OOTB way to directly get the values from external system. You have to manually create the contacts in phone book.
-Jagan