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RachelN2 Member since 2017 3 posts
QBE Insurance Group Ltd
Posted: 2 years ago
Last activity: 2 years 11 months ago
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pickLoadBalancedWorkGroup doesn't return all operators with the specified work group value

Hi,

I have a requirement to get the operator with the least work in a work group. I have used the OOTB function pickLoadBalancedWorkGroup to implement this. However, it seems that it only looks at the default work group. The function doesn't consider the operators who have the specified work group in the work group list but not set as default.

Can anyone suggest how we can implement this so that it will take into consideration the operators who doesn't have the specified work group as a default but still has the work group in the list?

KR, Rachel

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