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appala purri (appalap9)
Estes Express Lines

Estes Express Lines
US
appalap9 Member since 2019 7 posts
Estes Express Lines
Posted: September 28, 2020
Last activity: December 7, 2020

Pop Up Message (Push Notifications) with action buttons using pega infinity client

We are migrating from Pega 827 to Pega 842. In pega 827 we have used pega 7 mobile client, where we used to get pop up notifications (push notification) with action button "OK" and "Cancel". Where as in pega 842, we are using pega infinity client instead of pega 7 mobile client, there we are seeing only status bar notifications instead of pop up notifications.

We have raised a SR with Pega, but the SR was closed stating its non-standard behavior, it was corrected in pega 842 and now onwards pop up notification will not be shown and to achieve this need to go for customization.

But there is no proper documentation for us to build custom module to set pop up notifications with action buttons, in the mobile settings itself, we have found an option for pop up. Now the alert/pop up is coming on top of screen, but action buttons are not there.

Could any one help in configuring the action buttons in pega and also let us know is there any other alternatives to achieve pop up notifications.

***Edited by Moderator Marissa to change type from Upgrade to Product***
Pega Platform 8.4.2 Mobile Other Industry Senior System Architect