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RobIsTheName Member since 2017 31 posts
RBC
Posted: March 27, 2017
Last activity: March 29, 2017
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Popup applications that trigger a user to interrupt an RDA process.

If I have and RDA process running on a machine being used by employee who perform call agent duties, there are interuptions that can occur due to calls that appear on the machine, and/or skype messages, etc..

How can I prevent a user from interrupting a process midway, through a user mouse click, focus switching, or popup from process-external applications (like skype, outlook, etc..)

I have asked if users can change the natural behavior to ignoring popup applications, but this is unrealistic for a call agent to not pay attention to popup for a call..

Any information is appreciated..

Rob

Robotic Process Automation
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