Question

2
Replies
844
Views
kanam Member since 2012 58 posts
ServiceNow
Posted: 3 years ago
Last activity: 3 years 2 months ago
Closed

Popup windows show up when sending out an email with Outlook connector

When sending out an email with Outlook connector, the popup windows show up because of the security settings at the customer's site. (See Outlook_Popups.png)

The first popup window in Outlook_Popups.png says:
----------
A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date.

For more information about w-mail safety and how you might be able to avoid getting this warning, click Help.

[ ] Allow access for: 1 munite

[Allow] [Deny] [Help]
----------

The second popup window in Outlook_Popups.png says:
----------
A program is trying to automatically send e-mail on your behalf. If this is unexpected, click Deny and verify your antivirus software is up-to-date.

For more information about w-mail safety and how you might be able to avoid getting this warning, click Help.

[Allow] [Deny] [Help]
----------

At the customer's site, Programmatic Access Security settings in Trust Center cannot be changed because they are grayed-out. (See Outlook_TrustCenter.png.)

Any possible approach to send out emails automatically in this situation?

Thanks,
Moritaka Kanai

Robotic Process Automation
Moderation Team has archived post
Share this page LinkedIn