Posted: 28 Nov 2017 3:27 EST Last activity: 12 Dec 2017 5:53 EST
Potential conflicts between Pega Sales Automation and other strategic applications
we are building applications on top of two Pega strategic applications (Onboarding for FS and Customer Service for FS) and we have found that sometimes there are conflicts between rules with same name and same AppliesTo class that are resolved "wrongly" (picking up the rule from one FW instead of the other one, due to the ruleset order in the ruleset pile). We have workarounded this by resaving the appropriate rule at application level.
Now we want to add Pega Sales Automation to leverage the integration with Microsoft Exchange and we would like to know if somebody has already faced any similar issues with this framework in order to anticipate future problems that could delay our development.
Thank you very much,
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Posted: 3 years ago
Posted: 1 Dec 2017 7:10 EST
Raghav Koundinya B (Raghav_Koundinya)
Manager CRM - Sales Automation