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Naga Venkata Sreeram Kanteti (SreeramK8595)
Cognizant Technology Solutions
Principal Consultant
Cognizant Technology Solutions
US
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SreeramK8595 Member since 2016 3 posts
Cognizant Technology Solutions
Posted: December 14, 2017
Last activity: December 14, 2017
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Practicing SA Exercise and noticed that menus are not opening in chrome and firefox browsers and works fine in Microsoft Edge

Hello Team

I am not sure anyone faced below Issue , I am practicing SA Exercise and noticed that menus are not opening in chrome and firefox browsers and works fine in Microsoft Edge.

Chrome Version : Version 63.0.3239.84 (Official Build) (64-bit)

Firefox Version : 57.0.2 (64-bit)

URL : https://paex40-use.pegacloud.io/prweb/o-GbxC1xXmIMQP7ZfpXHb9U8MjTDPXbbrIUUBIzORwq6WnYkR0A7fYtIiaxE0mA-*/!STANDARD

Any idea what could be issue?

Regards

Sreeram

***Updated by moderator: Lochan to branch reply, move new post to Pega Academy***

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Sean Hedenskog (hedes)
PEGA
Global Tech Enablement, Principal Instructor
Pegasystems Inc.
US
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Sreeram


I was able to login to your exercise system using the URL provided.  I did not have any issues access your exercise system from my laptop.


I believe this issue has to do with the Touch Events API. Please follow these instructions:


  1. Open Google Chrome and type chrome://flags/ in the address bar.

  2. Hit Ctrl + F on your keyboard and search for "Touch".

  3. Look for "Touch Events API".  It should be set to Automatic by default.  Click on the Dropdown and Disable it.

  4. Once changed, you should see a "Relaunch Now" button at the bottom of the screen.   Click it to relaunch Google Chrome and then open the Pega Portal URL.

  5. Now you should be able to see the sub menu's in Designer Studio.

Let's see if this works first and than we will see how we can remedy the issue with FireFox.


Please let me know if this resolves your issue,


Sean

Pega Academy Self Study Support Team
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