Question

1
Replies
56
Views
saezl Member since 2015 13 posts
PEGA
Posted: 1 year ago
Last activity: 1 year 1 month ago
Closed

Precedence on SLAs

Hello,

I was searching for some documentation on how different SLAs stablished along the case resolution relates to each other (and which one takes precedence). It is clear we can define SLAs at case, stage, process, step, assignment level. But, if we define all of them, how do they relate/take precedence over the others?

Is there any documentation about that?

Is there any documentation about how all SLAs behave when other SLAs are defined on a higher level (case->stage->process->step/assignment)?

Thanks.

Case Management
Moderation Team has archived post
Share this page LinkedIn