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Sourav Biswas (SOURAVBISWAS-1)
Cognizant Technology Solutions

Cognizant Technology Solutions
SOURAVBISWAS-1 Member since 2013 1 post
Cognizant Technology Solutions
Posted: September 27, 2018
Last activity: October 15, 2018

Predefined setup question is not coming for “I case” in web Chatbot window

We configured web Chatbot as per PDN article in our customer service application. We have some predefined setup question in "i case" & "S case" for Chatbot which are configured in a sub process. Once we initiate the Chatbot, our expectation is:

  1. After displaying the welcome message, our question should appear in Chatbot window which is working as expected for "S case", but in the "i case" - only welcome message is coming.

We have debug the issue and found that "pxBuildQuestionStructureforFlow" activity is not being invoked for "i case" but same has been executed for "S case". As per our understanding, this activity is responsible for building the questioner in the Chatbot window.

Can anyone help us, please?

***Edited by Moderator Marissa to update platform capability tags****

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