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 doug yeager (dougy350)
US Treasury

US Treasury
US
dougy350 Member since 2015 32 posts
US Treasury
Posted: February 23, 2017
Last activity: February 27, 2017
Posted: 23 Feb 2017 16:56 EST
Last activity: 27 Feb 2017 13:08 EST
Closed
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Prevent a resolved case from Reopen

Hi,

I am working in Pega 7.2. Once a work item reaches the resolved-completed status I don't want users to be able to reopen the item.

Appreciate any suggestions.

thanks

Case Management
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Accepted Solution

Posted: 4 years ago
Posted: 24 Feb 2017 0:24 EST
Evita Lobo (Evita_08)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Dougy,


The Reopen-work item action is configured under the Actions Menu. So you could remove it from there, and the user will not be able to reopen the resolved-complete case.


You can refer the Steps to reproduce in the below SA article to check how this is configured: https://community.pega.com/support/support-articles/re-open-work-item-action-not-working-menu. You just have to remove the action "Reopen-work item".


Regards,

Evita.
Posted: 4 years ago
Posted: 24 Feb 2017 1:19 EST
Prudhvi Ranjan Nallam (Prudhvi_N)
PEGA
Technical Solutions Engineer
Pega
IN

Hi,


Save as pyCaseTools section of Work- class and make visibility as Never for Re-open Link. Please correct me if my understanding is wrong.


Add a screenshot, how reopen button will appear in your work object.


Thanks,


Prudhvi
Posted: 4 years ago
Posted: 27 Feb 2017 13:08 EST
doug yeager (dougy350)
US Treasury

US Treasury
US

thanks for the responses. Evita's response worked for what I needed, but Prudhvi's reply also showed me another useful approach.


Doug

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