NAMITHAPISHE Member since 2010 7 posts
Accenture Services
Posted: October 27, 2017
Last activity: November 6, 2018

Priority Case processing in Pega Robot Manager

We are using Pega Robot Manager (Robotic Automation Management Console) version 3 on Pega 7.3.

Is there a way to configure a Robotic automation/VM to pick up Cases from a Work Basket based on the Case urgency value? At present the VMs fetch Cases from the queue that is at the top of each work group and then proceed to the next queue in the work group.

The requirement is that the VM should pick assignments from the Work Basket/Queue based on the Case urgency value. Can this be done?

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Robotic Process Automation
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