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Tilman Beer (tilman_1)
PEGA
Senior Solutions Consultant
Pegasystems Inc.
DE
tilman_1 Member since 2017 1 post
PEGA
Posted: May 6, 2019
Last activity: July 3, 2019
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Problem installing OCR Component

I installed the Pega Component in a 8.1 Pega Platform environment according to https://community.pega.com/knowledgebase/articles/installing-pega-ocr-component
I also installed ABBYY FineReader on the same Pega Platform instance as described in the install guide.
When I'm sending a test Email, the attachment is not analyzed, though.

In the log file I see that libFRengine.Jni.so is not loaded correctly. Any ideas how to troubleshoot this?

2019-05-06 08:32:23,153 [     EMAIL-Thread-12] [  STANDARD] [                    ] [      PegaCSSample:8] (or.Data_AbbyyFineReader.Action) INFO  EMAIL.SmartEmailSample.Listener|from(saraconnor54@pegatsdemo.com)|sub(new 3)|Email|EmailRoutingForPegaCSSample|Work-Channel-Triage-Email|EMAIL3c1726008fdc499d9382df7effdbee7c|ACVBIB63YIU7PKWP4M9DZLNPF0NJAXTLZA  - java.lang.UnsatisfiedLinkError: Can't load library: /opt/ABBYY/FREngine12/Bin/libFREngine.Jni.so 
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