Santosh Manjardekar (SantoshM8532)
Centene Corporation

Centene Corporation
SantoshM8532 Member since 2020 1 post
Centene Corporation
Posted: July 6, 2020
Last activity: July 7, 2020
Posted: 6 Jul 2020 15:45 EDT
Last activity: 7 Jul 2020 18:08 EDT

Problem Integrating Pega Robotics 19.0.41 with Citrix XenApp 7.xx.xx

We are trying to automate Citrix publish app through XenApp 7 and StoreFront URL. We followed all the steps mentioned in the document. 

1. Install Pega Robot Development Studio 19.1.41 & Citrix Channel on Citrix desktop 

2. Install Pega Runtime 19.1.41 on Citrix Server where Citrix App is setup

3. Developed package is copied on the same location c:\temp on server as well as desktop

When we execute the package on client desktop it shows timeout error. Had multiple webex sessions with support team but could not find the root cause of this problem. 

In Citrix channel setup folder openspan,native.dll & openspan.supertrace.dll files are missing. Are they mandatory to resolve this timeout problems?


***Edited by Moderator Marissa to update Support Case Details***

Pega Robotic Desktop Automation 19.1 Robotic Process Automation Healthcare and Life Sciences Robotics System Architect Support Case Exists