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 ANKIT MANNA (ANKITM31)
Cognizant

Cognizant
IN
ANKITM31 Member since 2017 6 posts
Cognizant
Posted: July 12, 2019
Last activity: July 12, 2019
Posted: 12 Jul 2019 6:47 EDT
Last activity: 12 Jul 2019 17:13 EDT
Closed

Problem with problem flow

After completing request the case should be removed from the work queue but here that is not happening .There are two path-

1. when process goes through a normal process then it will stuck in the work queue.

2. Another observation is process goes 1st to flow problem and later complete then it will not stuck

can anyone help me ?

Case Management
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Posted: 2 years ago
Posted: 12 Jul 2019 8:11 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


By "completing a request" you mean finishing a FlowAction? What Pega version is it? Have you tried to trace it to understand what could go wrong?  
Posted: 2 years ago
Posted: 12 Jul 2019 8:12 EDT
Carissa Wenhardt (CarissaW_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

What do you see in the trace? I would enable the Flow event type when tracing.
Posted: 2 years ago
Posted: 12 Jul 2019 17:13 EDT
Susan Liu (SusanLiu_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Collect two tracer logs for your two path scenarios, do a compare and see the differences. You will find out what causes the process stucks in the work queue.

We'd prefer it if you saw us at our best.

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