Posted: 6 Mar 2018 17:46 EST Last activity: 8 Mar 2018 2:56 EST
Problem with SLA Agent
A process flow with wait condition which has expiry of 1 hour. After 1 hour process should resume and go to next step that as activity associated to it.
some of the cases in one of the environment are noticed to be not processed properly by SLA Agent and resulting in Broken queue. When looked at the details of the broken queue item there is no information available for the error (See attached XML as a reference).
Steps taken till date to troubleshoot:
cross checks logs to see if there is any information available that can be matched to the time when error happened. Unfortunately nothing available.
Does it happen frequently enough in that environment that you could queue up some items and trace the SLA agent to see what happens? You mentioned the next step should be an activity. Can you add debug logging to the activity to see if the activity starts executing? What should happen after the activity?