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Gurpreet Dhanoa (dhang)
PEGA
Lead System Architect
Pegasystems Inc.
AU
dhang Member since 2016 4 posts
PEGA
Posted: March 6, 2018
Last activity: March 8, 2018
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Problem with SLA Agent

Scenario:

A process flow with wait condition which has expiry of 1 hour. After 1 hour process should resume and go to next step that as activity associated to it.

Problem:

some of the cases in one of the environment are noticed to be not processed properly by SLA Agent and resulting in Broken queue. When looked at the details of the broken queue item there is no information available for the error (See attached XML as a reference).

Steps taken till date to troubleshoot:

cross checks logs to see if there is any information available that can be matched to the time when error happened. Unfortunately nothing available.

Any help or pointer is appreciated!

Case Management
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