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hi2kiran Member since 2012 7 posts
Virtusa
Posted: 2 years ago
Last activity: 1 year 2 months ago
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Problems encountered when setting the access group for the queue activity

Agents are failing and getting below error message in logs, this is happening for all agents enabled in the application. Agent status showing as successful in the dev portal, but agent activity is not executed and observed exceptions in the logs with below message.
"Problems encountered when setting the access group for the queue activity".

"2018-07-31 03:46:16,320 [ PegaRULES-Batch-39] [ STANDARD] [ ] [ PegaRULES:07.10] ( internal.async.AgentQueue) ERROR - Agent COMFW #1: ABCD-FW-COMFW-Data.SaveData encountered an execution error. Restarting after delay.\ncom.pega.pegarules.pub.context.PRSecurityException: Problems encountered when setting the access group for the queue activity\n\tat com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:963) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1357) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1105) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:986) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:763) ~[prprivate.jar:?]\n\tat com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:991) ~[prjsr166java6-3.0.jar:?]\n\tat com.pega.jsr166backport.java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:532) ~[prjsr166java6-3.0.jar:?]\n\tat java.lang.Thread.run(Thread.java:748) [?:1.8.0_131]\nCaused by: java.lang.NullPointerException\n\tat com.pega.pegarules.session.internal.authorization.context.ContextUtils.calculateRoleHashUsingRuleSets(ContextUtils.java:1036) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.BasicApplicationContextImmutableImpl.initializeBaseOnDefinition(BasicApplicationContextImmutableImpl.java:446) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.BasicApplicationContextImmutableImpl.<init>(BasicApplicationContextImmutableImpl.java:166) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.ApplicationContextFactory.createBasicApplicationContext(ApplicationContextFactory.java:74) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getBasicApplicationContext(GlobalContextCache.java:420) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getLocalizedApplicationContext(GlobalContextCache.java:441) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.context.AuthorizationContextManagerImpl.getContext(AuthorizationContextManagerImpl.java:102) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(SessionAuthorization.java:488) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext(SessionAuthorization.java:432) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.SessionAuthorization.setAvailableAccessGroups(SessionAuthorization.java:526) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.Authorization.setAvailableAccessGroups(Authorization.java:607) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.authorization.Authorization.resetForAgent(Authorization.java:231) ~[prprivate.jar:?]\n\tat com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:952) ~[prprivate.jar:?]\n\t... 7 more"

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