Question

5
Replies
3426
Views
OrianneS Member since 2015 7 posts
Sopra Steria
Posted: March 28, 2017
Last activity: May 25, 2017
Closed
Solved

Problems resolving child cases for pxCoveredCountOpen of Parent case

In our big application, we have several problems of wrong pxCoveredCountOpen values for Parent cases which cause errors while trying to resolve the covered children of these objects. I would like to have some answers on this subject :

1) Could you tell me all the locations in Pega where this property is updated (like for example, in Work- Resolve) so that I can understand how it should work ?

2) Would you have any idea as to why objects could end with wrong pxCoveredCountOpen ?

3) Knowing that we have these problems, how could we manage to close a child which cover has a wrong pxCoveredCountOpen ? I was trying to correct pxCoveredCountOpen of parent case with a obj-open - property-special etc... But in the case where the page is already somewhere in the clipboard it would not be sufficient... What do you think about it ?

***Updated by moderator: Lochan to add SR details***

Case Management SR Created
Moderation Team has archived post
Share this page LinkedIn