Problems with resumption of flow via SLA when cases are being created in bulk
Currently in our project we are using Pega v 7.1.7.
We have a functionality where cases are being created in bulk from an external system. All the cases created first sit in an assignment and then an SLA resumes the cases from that assignment after 20 seconds.
But sometimes we are seeing some of the cases are not being resumed by the SLA. The cases are not erroneous cases. When we are opening up the cases and submitting them they are advancing without any problem. We have analyzed the logs and not found any obvious problem.
We have tried creating cases in UAT environment but everything worked as expected.
Is SLA failing to execute because cases are created in bulk? Please note that out of approx. 2000 created from external system only 50-70 is facing the problem.
Thanks for replying . No error information is present on the logs or the Service Level agent instance from the SMA. Even if SLA would have run for the cases that would have been there in the history of the work item. History of the work item also did not show that Service level has run for these items.
There is no difference between the work objects. Exact similar work objects. SLA is set to 20 seconds timer. We have compared work objects from the same batch which have come at same time. We compared the history of the items to double check on the creation time and everything was in order. The ones that were stuck , remained there in the assignment even after 5 days.