Question2Replies93Views×Close popovercaio monteiro (caiom579) Cognizant Cognizant BR View ProfileSend Message caiom579 Member since 2019 3 posts Cognizant Posted: September 26, 2019Last activity: October 3, 2019Posted: 26 Sep 2019 9:46 EDTLast activity: 3 Oct 2019 14:51 EDT Closed Solved Problems to save an e-mailHi all,I am trying to save an e-mail,I followed according to this suggestion (https://community1.pega.com/community/product-support/question/save-open-outlook-email-msg-file) but after save it, appeared this message that I can`t open the file (attachment).obs: I checked the permission and nothing changed.can someone help me***Edited by Moderator: Lochan to update platform capability tags*** Case Management Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year agoPosted: 26 Sep 2019 11:32 EDT×Close popoverAbirami Muthusamy (mutha1) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend Messagemutha1 PEGA replied to caiom579Hi, Please have a look at the following links which may help you : https://community1.pega.com/community/pega-support/question/save-original-email-eml-format-listener-not-saving-email-work-case https://community1.pega.com/community/product-support/question/email-listener-save-original-email-eml-formati-need-msg-format Thanks, Posted: 1 year agoPosted: 3 Oct 2019 14:51 EDT×Close popovercaio monteiro (caiom579) Cognizant Cognizant BR View ProfileSend Messagecaiom579 Cognizant replied to caiom579Attachment image shows how it works.It is just include the .eml in the end of the path.