Question 2 Replies 107 Views × Close popover caio monteiro (caiom579) Cognizant Cognizant BR View Profile Send Message caiom579 Member since 2019 3 posts Cognizant Posted: September 26, 2019 Last activity: October 3, 2019 Posted: 26 Sep 2019 9:46 EDT Last activity: 3 Oct 2019 14:51 EDT Closed Solved Problems to save an e-mail Hi all, I am trying to save an e-mail,I followed according to this suggestion (https://community1.pega.com/community/product-support/question/save-open-outlook-email-msg-file) but after save it, appeared this message that I can`t open the file (attachment). obs: I checked the permission and nothing changed. can someone help me ***Edited by Moderator: Lochan to update platform capability tags*** Case Management Data Integration Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 1 year ago Posted: 26 Sep 2019 11:32 EDT × Close popover Abirami Muthusamy (mutha1) PEGA Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message mutha1 PEGA replied to caiom579 Hi, Please have a look at the following links which may help you : https://community1.pega.com/community/pega-support/question/save-original-email-eml-format-listener-not-saving-email-work-case https://community1.pega.com/community/product-support/question/email-listener-save-original-email-eml-formati-need-msg-format Thanks, Posted: 1 year ago Posted: 3 Oct 2019 14:51 EDT × Close popover caio monteiro (caiom579) Cognizant Cognizant BR View Profile Send Message caiom579 Cognizant replied to caiom579 Attachment image shows how it works.It is just include the .eml in the end of the path.