Posted: 12 Jun 2016 9:51 EDT Last activity: 28 Jun 2016 15:28 EDT
Process flow action in email
I have configured email to display list of flow actions (Approve & Reject) of an assignment to allow user to perform by using OOTB pzEmailActions correspondence in assignment Notification tab/details. I am getting email with list of flow actions as URLs in email body as expected. When user clicks on link, Email automatically becoming editable/reply mode with hexa decimal subject then user needs to click Send button. I have an requirement to Submit flow action the moment user clicks Approve/Reject link in email body without showing email in reply/editable mode because user does not enter anything in email. Please share your thoughts to submit flow action via email without replying email. Also DWA is not alternative for us where email takes user to perform action in browser.
Hi, User no need to do anything apart from Approve/Reject (that means submitting flow action). User is not required to send any data to pega from email. So no need to open email in editable mode (reply mode). Once they click a link in email, it should resume flow to next assignment.