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YukiS888 Member since 2019 81 posts
comture
Posted: October 19, 2020
Last activity: 2 weeks 5 days ago

Process SLA and Case Overall SLA

Hi

Sorry for my many asking, but I really need your advice.

I am required to set SLA in pega application, but it has some option to set SLA in Case overall or Stage or Process/Flow or Assignment....

I understand I can set SLA in all timing, not only Stage or other...

I have a simple question about pxUrgencyWorkSLA. Please see a doc attached.

I really look forward to your reply.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.3 Case Management Manufacturing and High Technology System Architect
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