Question
Product Pega Marketing v8.3.0. Error in Trace a Service from Package PegaMKTContainer
Hi,
I try to trace the service "PegaMKTContainer/V2/CaptureResponse" and when I run "Action > Tracer" always outputs this message:
Tracer session error: This rule RULE-SERVICE-REST PEGAMKTCONTAINER V2!CAPTURERESPONSE33A9EDDC81205172FECA77EDCCD81BB1 #20180514T183221.085 GMT is being traced by operator myoperator@pega.com from requestor H6MIOISO7B0JU5PVN9YZNNMW36Q2406SFA - Please restart tracer.
¿How can I restart the tracer of the requestor that has this rule locked?, in Admin Studio the requestor session does not appear in order to run: terminate tracer.
¿Does anyone know how I can solve this problem? thanks a lot.
***Edited by Moderator Kayla to update Platform Capability tags****
***Edited by Moderator Marissa to update General to Product; update Support Case Details***
Good morning, I share the solution received from Pega's support team (@Marije_GCS)
thanks everyone. Miguel.