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DalbirSinghM Member since 2012 10 posts
Infosys LTD
Posted: 3 years ago
Last activity: 3 years 8 months ago
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Production Slowness for Users

Hi Team,

We are using Pega 6.2 SP2 and Jboss 5.1 as web server.

We are facing slowness issues across the platform and unfortunately are unable to find the Root cause whether its App server, DB server or the Storage/Networks.

We have raised this with the Oracle team and also with the Red hat support team.

Would also like to check with Pega technicians about the issue.

Issue :

  • Users are facing latency in getting into the app through single sing on, we have checked with the Single sign on team and have got a response that the users are waiting for your app server to respond and the slowness lies with your app.

Would need your help to understand is there any Pega config for number of users who can logon to a server and once the threshold is reached other requesters need to wait for connection to be made available.

  • AJAX issues on screen for the almost all the users.

Please advise.

Thanks

Dalbir Singh

System Administration
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