Posted: 12 Sep 2016 5:59 EDT Last activity: 20 Feb 2017 9:28 EST
Propagate parent attachment links to child
I have a requirement that every attachment that the parent case has should be propagated to the child objects when they are created. I tried using data propagation of pyAttchment property but it didnt work. I believe I need to create new link objects in the child case and link to point to the same atatchment that the parent it pointing to. Can someone kindly guide how to achieve this?
***Updated by Moderator: Lochan. Removed user added helpme tag. Apologies for confusion, shouldn't have been an end-user option; updated Categories***
Thanks for your response. I have a requirement that from the child case i need to send an email to a party with the attachment from the parent case. In that case all my child cases should have the link to the attachment attached by the parent case. In absense of the Link-Attachment object in child cases the correspondence process will never be able to attach the attachment in the outbound email.
Request you to continue the conversation in your original question. This comment becomes the duplicate post for the same query and creates confusion for the community members. To avoid the scenario, I'm closing this thread from future replies.