Is PRPC 7.1.7 with PegaCall Engine 18.104.22.1684 compatible with Avaya AES 6.3.3 SP5?
Is PRPC 7.1.7 with PegaCall Engine 22.214.171.1244 compatible with Avaya AES 6.3.3 SP5? We are upgrading our AES from 5.2.3 - 110.
I was able to google the following... which makes me think yes. But it didn't highlight 6.3.3 SP5 directly
Supported CTI Platforms
PegaCALL 126.96.36.199 supports the following CTI Platforms:
Avaya Aura Application Enablement Services (AES) version 6.1 or higher (with
Avaya Aura Communications Manager).
Avaya Aura Application Enablement Services (AES) version 5.x support is
limited to the use of simple telephony mode. If full telephony is required, AES
must be upgraded to version 6.1 or higher.
Actually my question is more about your pega call engine version (188.8.131.524). Pegacall 184.108.40.206 should have pegacall engine like 7.1.3.x, which should support Avaya AES 6.1+ as documentation indicates, I have asked the SME to confirm.